Refund policy
At EasyShine, we carefully pack and inspect every order before dispatch. Because our furniture care products are consumable and intended for household use, we follow the return and refund terms below.
1. Damaged or Incorrect Product
If your order arrives:
- Damaged
- Leaking
- Missing an item
- With the wrong product or colour
Please contact us within 48 hours of delivery and provide clear photos or videos of the package and product.
After verification, we may offer a replacement or refund, depending on the situation.
2. Change of Mind
We do not accept returns simply because a customer has changed their mind after receiving the product.
Please select your furniture colour carefully when placing your order.
3. Used or Opened Products
For product quality and safety reasons, we cannot accept returns or refunds for products that have been:
- Opened
- Used
- Applied to furniture
- Damaged by the customer
- Returned without the original packaging or included items
4. Wrong Colour Selected
Customers are responsible for selecting the correct furniture colour when ordering.
If the wrong colour was selected by the customer, we cannot guarantee an exchange or refund after delivery.
5. Valid Return & Replacement Requests
For a valid return, replacement or damaged-product claim, please contact EasyShine within 48 hours of delivery.
Please provide:
- Order number
- Registered phone number
- Reason for the request
- Clear photos/videos of the issue
WhatsApp: +92 325 0016963
All requests are reviewed before a return, replacement or refund is approved.
6. Refunds
If a refund is approved, the refund amount and method will be confirmed after the returned or damaged product has been reviewed.
Refund processing time may vary depending on the payment method and banking or payment provider.
7. Delivery Refusal & COD Abuse
For Cash on Delivery orders, customers are expected to accept genuine orders placed by them.
Repeated refusal of genuine COD deliveries, misuse of the return/refund policy, or repeated unnecessary return requests may result in the customer being restricted or permanently blocked from future Cash on Delivery orders.
8. Important Safety Caution
EasyShine is highly flammable. Use the product in a suitable, well-ventilated area away from flames, heat and ignition sources. Keep away from children and store safely when not in use.
9. Policy Assessment
EasyShine reserves the right to assess each return, replacement or refund request individually and approve or decline it according to this policy.